CoinEx Review 2025: Features, Safety Standards And Trading Costs For Every Investor

Welcome to our in-depth CoinEx Review, where we take a closer look at one of the most recognized cryptocurrency exchanges in the world. Known for its robust security, extensive features, and responsive customer support, CoinEx has earned its reputation as a trusted platform for traders of all levels. Whether you’re a beginner or a seasoned professional, we’ll guide you through everything you need to know — from setting up an account to understanding its fee structure and navigating the trading tools.

In this review, CoinReviews will break down the platform’s standout features, including its margin trading, futures contracts, and support for over 500 cryptocurrency pairs, such as Bitcoin, Ethereum, and many promising altcoins. We’ll also evaluate CoinEx’s security measures, analyze user experiences, and dive into its customer support options, ensuring you have a comprehensive overview.

Our goal is simple: to help you determine whether CoinEx is the right platform for your cryptocurrency trading journey in 2024. By the end of this review, you’ll have a clear understanding of how CoinEx operates and what sets it apart in the fast-paced world of digital asset exchanges. So, let’s explore what CoinEx has to offer and discover if it’s the ideal exchange for your trading needs.

What Is CoinEx?

Launched in 2017, CoinEx is a prominent global cryptocurrency exchange headquartered in Hong Kong, designed to make trading straightforward and efficient. As part of the ViaBTC Group—one of the largest Bitcoin mining pools—CoinEx has quickly gained traction in the crypto community, thanks to its commitment to user experience and security.

At the core of CoinEx’s operations is its advanced trading matching engine, capable of processing up to 10,000 transactions per second. This cutting-edge technology ensures that trades are executed swiftly and accurately, catering to both novice and experienced traders. By prioritizing a secure and stable environment, CoinEx emphasizes safety and reliability in every transaction, which is crucial for users in the fast-paced world of cryptocurrency.

Beyond facilitating trades, CoinEx aims to contribute positively to the blockchain ecosystem. The platform is dedicated to nurturing a comprehensive environment that supports every aspect of cryptocurrencies—from their creation and movement to their usage and valuation. Through this commitment, CoinEx aspires to lay the groundwork for a vibrant and inclusive blockchain community.

Customer satisfaction is a top priority for CoinEx. The exchange actively engages with over 2,000 communities worldwide and offers multilingual support in 15 languages. This dedication to accessibility ensures that its blockchain and financial expertise is available to users globally. By fostering such a supportive environment, CoinEx empowers its users and promotes the responsible use of cryptocurrency.

In addition to spot trading, CoinEx offers a diverse range of services, including futures trading and an automated market maker (AMM) system. This comprehensive suite of features, combined with low trading fees, makes CoinEx a versatile choice for traders seeking a reliable platform.

With its strong reputation, user-centric approach, and innovative technology, CoinEx stands out as a leading player in the competitive cryptocurrency exchange landscape.

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CoinEx Review: Main Services and Products

Explore the main services and products offered by CoinEx, a leading cryptocurrency trading platform that provides diverse features and advanced tools to enhance your trading experience:

Cryptocurrency Trading

Main Cryptocurrency Pairs Supported: CoinEx boasts an extensive range of over 700 cryptocurrencies, with more than 1,100 trading markets. Popular pairs include BTC/USDT, ETH/USDT, and various altcoins. The platform’s user-friendly interface allows you to sort assets by metrics such as price, market cap, and 24-hour trading volume, making it easy for you to track market trends.

Futures Trading

Leverage Options: The CoinEx futures trading platform allows you to trade crypto derivatives with leverage ranging from 3X to 100X. This high level of leverage enables you to maximize your exposure to price movements. The platform is designed for simplicity, providing tools and charts to help you make informed trading decisions.

Margin Trading

Flexibility in Trading: With margin trading, you can trade with borrowed funds, enhancing your purchasing power. CoinEx supports margin trading with a leverage of up to 3X, making it accessible for traders looking to amplify their positions without substantial capital. The platform provides real-time updates on margin requirements and risk levels.

Automated Market Maker (AMM)

How It Works: The AMM feature allows you to become a liquidity provider for various trading pairs. By supplying liquidity, you earn a share of transaction fees, benefiting from a passive income stream while contributing to market stability.

Benefits of AMM:

• Passive Income: Earn dividends from trading fees generated by your liquidity provision.
• Market Efficiency: Contributes to lower price slippage and better trade execution.

CoinEx Wallet

Storage and Security Features: The CoinEx Wallet provides a secure environment for your digital assets. It uses advanced security measures, including cold storage, encryption, and multi-signature authentication, ensuring that your funds are protected. You maintain control over your private keys, which enhances security and peace of mind.

CoinEx Swap

Instant Exchanges: CoinEx Swap allows you to exchange different cryptocurrencies quickly and efficiently without the need for placing buy or sell orders. You can select the cryptocurrencies to swap, and the exchange rate is automatically calculated, facilitating seamless transactions.

Financial Products

CoinEx Financial Account: This feature enables you to earn interest on your idle cryptocurrency by transferring it to your financial account. You can loan your assets out and earn a yield based on the annual percentage yield (APY) of the particular coin.

Promotions and Rewards

Tradeboard: Participate in the CoinEx Tradeboard to earn rewards based on your trading activity. This initiative allows you to compete with other traders for prizes, incentivizing engagement and trading volume.

Airdrop Station: CoinEx’s Airdrop Station rewards you with free tokens by participating in quizzes and engaging with new projects. This is a fun way to learn about the crypto ecosystem while gaining new tokens.

CoinEx Dock

Support for Blockchain Projects: CoinEx Dock is a platform aimed at assisting early-stage blockchain projects with development and marketing efforts. By fostering innovative projects, CoinEx contributes to the growth of the broader crypto ecosystem.

CoinEx combines a comprehensive array of trading options, innovative products, and user-centric features to cater to all your cryptocurrency needs. Whether you’re trading, earning passive income, or supporting blockchain initiatives, CoinEx equips you with the tools and resources to navigate the dynamic world of cryptocurrencies effectively.

Available Cryptos on CoinEx

CoinEx offers a diverse selection of cryptocurrencies for trading, making it an attractive platform for both novice and experienced traders. Currently, the exchange features 540 different cryptocurrencies, as reported by CoinMarketCap. This extensive range includes well-known digital assets such as:

• Bitcoin (BTC)
• Ethereum (ETH)
• Dogecoin (DOGE)
• Binance Coin (BNB)

In addition to these major players, CoinEx hosts a variety of lesser-known altcoins, catering to users looking to explore new investment opportunities. Traders can conveniently sort cryptocurrencies into various categories, including DeFi, GameFi, metaverse, and smart contracts, making it easier to find specific types of tokens based on their interests.

The platform also supports approximately 850 trading pairs, which are continually expanding as CoinEx regularly adds new projects that successfully pass its vetting process. This broad array of options allows traders to engage in diverse strategies and capitalize on different market trends, enhancing their overall trading experience.

CoinEx Review: Key Features of CoinEx

CoinEx is designed to cater to a wide range of cryptocurrency traders with its diverse set of features and tools. Here are the key aspects that make CoinEx an appealing choice for users:

Vast Cryptocurrency Selection

CoinEx offers an extensive array of over 700 cryptocurrencies available across more than 1,100 trading pairs. This rich selection includes a variety of altcoins that might be challenging to find on other platforms, making it a versatile choice for traders seeking diverse investment opportunities.

Diverse Trading Options

The platform supports multiple trading formats, including spot trading, margin trading, and futures trading. You can engage in futures and perpetual contracts with leverage of up to 100x, which is particularly attractive for experienced traders looking to maximize their potential returns.

Competitive Trading Fees

CoinEx maintains a competitive fee structure, although it may be slightly higher than some other leading exchanges. The fee system operates on VIP Levels and Market Making Levels, which are determined by the amount of CET (CoinEx Token) held and trading volume, respectively.

Mobile Trading App

For those who prefer trading on the go, CoinEx provides a user-friendly mobile app. Available on both Google Play and the App Store, the app allows you to trade and monitor their investments anytime and anywhere.

Privacy-First Approach

CoinEx values user privacy and does not enforce mandatory KYC (Know Your Customer) verification for cryptocurrency deposits and trading. You can register with just an email address, appealing to those who prioritize anonymity in their trading activities.

Intuitive User Interface

The platform is designed with your experience in mind, featuring a straightforward interface that allows traders of all levels to navigate its features easily. This accessibility helps users make the most of the trading tools available.

Advanced Trading Tools

In addition to standard trading features, CoinEx offers advanced functionalities, such as margin trading and trading analytics, which can significantly benefit more seasoned traders seeking to enhance their strategies.

24/7 Customer Support

CoinEx is committed to providing excellent customer service, offering round-the-clock support via email, a ticketing system, and a chatbot. The exchange also maintains an active presence on social media platforms like Twitter, Facebook, and Telegram, ensuring users can receive timely updates and assistance.

CoinEx Token (CET): Overview

CoinEx Token (CET) is the official token of CoinEx, one of the leading cryptocurrency exchanges. CET is issued with the goal of providing significant value to users and enhancing the trading experience on the platform. This token is built on the ERC-20 standard of Ethereum, ensuring security and convenience in transactions.

Benefits of Holding CET

Discounted Trading Fees: One of the primary benefits of owning CET is the ability to reduce trading fees. Users can use CET to pay for transaction fees, saving costs while performing trades on the CoinEx platform.

Participation in Special Events: Holding CET also provides opportunities for users to participate in special events organized by CoinEx. These events can include airdrops, promotional programs, or competitions with attractive rewards available exclusively for CET holders.

Investment Opportunities: CET can be viewed not only as a fee-reduction tool but also as an investment asset. The value of CET may increase over time, providing profits for long-term holders.

How to Earn and Use CET?

Earning CET

• Trading Participation: Users can earn CET by trading on the CoinEx platform. Frequent trading can help them receive CET as part of the rewards.
• Engaging in Promotional Programs: CoinEx often runs promotional programs and special events where participants can receive free CET.
• Staking: Some staking programs on CoinEx allow users to deposit CET and earn rewards in CET or other assets.

Using CET

• Paying Trading Fees: Users can utilize CET to pay for trading fees, reducing overall costs on the platform.
• Participating in Events: As mentioned, CET can be used to join various events and promotional activities of CoinEx.
• Investment and Trading: Users can also buy and sell CET on exchanges, taking advantage of price fluctuations for potential profit.

CoinEx Token (CET) is not just a cryptocurrency asset but also a useful tool that helps users optimize trading costs and engage in exciting activities on the CoinEx platform. With its benefits and flexible usage, CET is becoming an essential part of the cryptocurrency trading experience for users.

What is CoinEx VIP?

CoinEx VIP is a loyalty program designed for users of the CoinEx cryptocurrency exchange, aimed at rewarding those who actively engage with the platform by holding its native token, CET (CoinEx Token). This program offers a range of exclusive benefits and privileges that enhance the trading experience for its members.

Benefits of CoinEx VIP

Lower Trading Fees: VIP members enjoy reduced trading fees, which are directly linked to the amount of CET they hold. This enables cost-effective trading for those with substantial CET holdings.

Increased Referral Commission: Members in the VIP program can earn higher commission rates when they refer new users to CoinEx, making it an attractive option for those who promote the platform.

Priority Customer Support: VIP members benefit from prioritized customer service. They have access to dedicated support channels, ensuring quicker response times for any inquiries or issues.

Exclusive Promotions and Events: Being a VIP member grants eligibility for special promotions and events, including airdrops and exclusive token sales, providing additional opportunities to earn rewards.

Special Gifts and Rewards: Members may also receive unique gifts and rewards, such as limited edition merchandise, further enhancing their trading experience.

VIP Levels

The CoinEx VIP program consists of five tiers, each requiring a minimum holding of CET to unlock its corresponding benefits:

• Level 1: Requires a minimum of 500 CET.
• Level 2: Requires 5,000 CET.
• Level 3: Requires 50,000 CET.
• Level 4: Requires 500,000 CET.
• Level 5: Requires 5,000,000 CET.

Each level comes with increased benefits, incentivizing users to hold more CET and enjoy a premium trading experience.

The CoinEx VIP program is an excellent opportunity for traders who are looking to maximize their benefits on the platform. By holding CET, you can access a variety of perks that make your trading journey more rewarding.

Security and Safety: Is CoinEx Safe?

When considering the safety of any cryptocurrency exchange, understanding its operational background, security measures, and user feedback is crucial. CoinEx, established in July 2016, operates as a broker in the cryptocurrency space. Although information about the company managing the CoinEx platform, specifically coinex24.com, is limited, this situation is not uncommon among exchanges operating in regions with uncertain regulatory environments, such as Russia and neighboring countries. The lack of transparency can raise concerns about the exchange’s legitimacy.

Compliance & Regulation

CoinEx operates under the regulation of the U.S. Money Services Business (MSB), holding the official registration number 31000209902394. This compliance ensures CoinEx adheres to financial regulatory standards within the United States.

Assessing Safety: Initial Insights

Currently, CoinEx does not have a formal rating from platforms. However, the absence of a rating does not inherently indicate that CoinEx is a scam or unreliable. The evaluation process for new exchanges is meticulous, particularly for those in less regulated markets. The approval of such exchanges often relies on verified user reports, which can take time to gather. Despite these challenges, preliminary assessments suggest that CoinEx may be included in approved service lists unless negative feedback arises.

As of now, CoinEx has a tentative safety rating of 71/100, indicating that it is considered relatively secure for trading activities. This score reflects a cautious optimism about the exchange’s operational integrity.

CoinEx Security Measures

CoinEx implements several robust security measures to protect user data and assets:

• Multi-Signature Storage System: CoinEx utilizes a multi-signature storage approach, which involves storing the majority of user funds in cold wallets. This method significantly reduces the risk of hacking and unauthorized access since cold wallets are not connected to the internet.
• Advanced Encryption Protocols: To prevent data breaches, CoinEx employs advanced encryption technologies that safeguard user information during transactions and data transfers.
• Two-Factor Authentication (2FA): Users are encouraged to enable 2FA for their accounts. This additional layer of security requires a second form of verification (such as a mobile app code) alongside the standard login credentials, making unauthorized access considerably more difficult.
• Secure Payment Processing: CoinEx ensures fast and secure payment processing through end-to-end encryption. This protects users’ financial information and enhances transaction safety.
• Regular Security Audits: The platform undergoes routine security audits to identify and rectify vulnerabilities, thereby maintaining a strong security posture.

How CoinEx Protects User Assets?

The combination of these security measures illustrates CoinEx’s commitment to user safety. By utilizing cold storage, encryption, and 2FA, CoinEx aims to create a secure environment for trading. Regular audits further enhance confidence in the platform’s ability to protect user funds from potential threats.

While CoinEx may not yet have an established reputation or rating, its focus on security practices and user protection indicates a serious commitment to providing a safe trading experience. As the exchange continues to evolve, ongoing user feedback will be essential in determining its long-term reliability and security within the cryptocurrency marketplace.

CoinEx Trading Fees

Understanding the fee structure at CoinEx is essential for optimizing your trading strategy and minimizing costs. CoinEx implements a tiered fee system that varies based on two main factors: your VIP Level, determined by the amount of CET (CoinEx token) you hold, and your Market Making Level, based on your trading volume. Here’s a comprehensive breakdown of the fees associated with trading on the platform.

Spot Trading Fees

CoinEx charges a base trading fee of 0.2% for spot market transactions. However, this rate can be reduced depending on your VIP Level or if you choose to pay with CET tokens:

Additionally, if you conduct at least $5 million in monthly trading volume or hold 1,000 CET tokens, you can access even lower trading fees. Paying fees with CET also grants a 20% discount, making trading more cost-effective.

Market Making Levels

For traders who actively provide liquidity, CoinEx has a separate Market Making fee structure based on your trading volume ranking:

Futures Trading Fees

For futures trading, the fee structure is as follows:

• 0.03% for market makers
• 0.05% for market takers

Similar to spot trading, holding 1,000 CET tokens or having a monthly trading volume of $5 million can reduce these fees. Using CET tokens for payment will also provide a 20% discount.

Deposit and Withdrawal Fees

CoinEx offers free crypto deposits, allowing users to transfer assets without incurring charges. However, fees may apply for fiat deposits processed through third parties, as costs depend on the payment processor. Notably, CoinEx does not support fiat deposits via bank transfers.

Withdrawal fees for cryptocurrencies vary by asset but are generally lower than those of other exchanges. Currently, CoinEx does not allow fiat withdrawals, focusing exclusively on cryptocurrency transactions.

CoinEx provides a competitive fee structure that rewards users based on their CET holdings and trading volume. With attractive discounts for using CET tokens and free crypto deposits, CoinEx positions itself as a cost-effective platform for traders. Understanding these fees is crucial for maximizing your trading experience and ensuring you make the most of the benefits offered by the exchange. For the latest fee information, always refer to CoinEx’s official website.

How to Open an Account at CoinEx?

Creating an account on CoinEx is a simple and efficient process. Follow these steps to get started:

Visit the CoinEx Website: Go to the official CoinEx website.

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Once the site loads, locate the “Sign Up” button in the upper right corner of the homepage.

Enter Your Details: Click on the “Sign Up” button to be directed to the registration page. Here, you will need to provide:

• Your email address.
• A strong password that you will use to secure your account.
• There’s also an optional field for a referral code if you have one.
• Before proceeding, make sure to read and accept the terms of service by checking the box.

Verify Your Email: After submitting your information, you will receive an email with a verification code. Check your inbox (and spam folder, if necessary), and enter the code in the designated field on the website. Click “Confirm” to proceed.

Complete the Registration: Once you’ve verified your email, your registration will be complete. You can now log in to your account and start exploring the features of CoinEx.

This registration process is designed to be quick and user-friendly, allowing you to begin trading in a matter of minutes. Enjoy your trading journey with CoinEx!

CoinEx Review: Deposits & Withdrawals

CoinEx operates primarily in the cryptocurrency realm, allowing users to deposit and withdraw assets exclusively in crypto. While direct fiat deposits are not supported, you can use third-party services to convert fiat currencies into cryptocurrencies before depositing them into your CoinEx account.

How to Deposit Fiat to CoinEx?

To fund your CoinEx account with fiat currency, you have two primary options: P2P trading and third-party payment gateways. These can be accessed by selecting the “Fiat” option in the header menu on the CoinEx website.

P2P Trading: This method allows you to buy crypto directly from other users. However, it’s generally not recommended for beginners due to higher fees and the limited number of traders available on the platform. If you’re new to crypto, it’s more efficient to use traditional payment methods.

Third-Party Payment Gateways: CoinEx supports various payment methods, including Visa, MasterCard, bank transfers, and mobile payments through platforms like Google Pay, Apple Pay, and Revolut Pay. These gateways facilitate purchases in over 60 fiat currencies. To avoid unnecessary conversion fees, check if your currency is supported.

• Direct Purchases: You can directly buy Bitcoin or Ethereum with fiat, making the process straightforward and potentially more cost-effective.
• Fees and Speed: Fees vary by payment method. Bank transfers generally incur lower fees than card purchases and may take up to 24 hours to clear, while card transactions are typically processed within minutes.
• Additional Considerations: Fees for using third-party gateways can exceed 4%, so it’s wise to compare options to minimize costs. For larger transactions, consider registering with another exchange with lower fees and transferring crypto to CoinEx.

How to Withdraw from CoinEx?

Withdrawals from CoinEx are limited to cryptocurrency only, as the platform does not allow direct fiat withdrawals to bank accounts. Here’s how to withdraw your assets:

Accessing Withdrawals: Navigate to “Assets” in the menu, select “Spot,” and then choose “Withdraw.” A tutorial will guide you through the process, especially if it’s your first withdrawal.

Withdrawal Process: Ensure you select the correct network, like ERC-20 or TRC-20, that matches both the sending and receiving addresses.

Withdrawal Fees: Fees are based on the specific cryptocurrency being withdrawn and network conditions. For example:

• BTC Withdrawal Fee: 0.0001 BTC
• ETH Withdrawal Fee: 0.009 ETH
• USDT and USDC: $2.6 on ERC-20 and TRC-20 networks; $0.065 on the BSC network.

Withdrawal Limits: Non-verified accounts face a withdrawal limit of $10,000 per 24 hours and $50,000 over 30 days. After completing the KYC verification process, this limit increases to $1 million within 24 hours.

Security Measures: To ensure the safety of your assets, you must enable two-factor authentication (2FA) before you can withdraw. Options include setting up a hardware key like Yubikey or using an authenticator app like Google Authenticator.

CoinEx offers various methods for depositing fiat and withdrawing cryptocurrency, making it accessible for users. While depositing fiat may involve third-party services, users benefit from direct crypto deposits at no cost and can efficiently manage withdrawals with competitive fees and robust security measures. Understanding these processes can enhance your overall experience on the platform.

How to Buy Bitcoin on CoinEx?

If you’ve already deposited funds into your CoinEx account, buying Bitcoin (BTC) is a straightforward process. You can choose between using the Swap feature or engaging in spot trading. Here’s how to do both:

Buying Bitcoin with Swap

The Swap feature on CoinEx allows you to convert one cryptocurrency to another with minimal effort. Here’s how it works:

• Access the Swap Feature: Look for the “Swap” option on the platform’s interface. This function is designed for quick conversions and is particularly user-friendly for beginners.
• Choose Your Cryptocurrencies: Select the cryptocurrency you want to swap (e.g., USDT) and then choose Bitcoin (BTC) as your target cryptocurrency.
• Complete the Swap: Confirm the amount you want to convert and execute the swap. Note that while the swap process is quick, it may have slightly higher fees (around 0.3%) compared to standard spot trading (which typically has a fee of 0.2%).
• Check for Promotions: If you are a new user, you may have access to welcome vouchers that can reduce your swap fees, so ensure you activate these before making your first swap.

Buying Bitcoin through Spot Trading

If you prefer a more traditional trading approach, spot trading is the way to go:

• Navigate to the Spot Trading Interface: Find the spot trading section of the CoinEx platform. It may appear complex at first, but you’ll soon get the hang of it.
• Select Bitcoin (BTC): Look for BTC in the list of cryptocurrencies. CoinEx organizes altcoins into categories, which can help you find Bitcoin quickly.
• Place Your Order: You can either place a market order (buying BTC at the current market price) or a limit order (setting a specific price at which you want to buy BTC).
• Monitor Your Trades: After placing your order, keep an eye on the trading screen to track its status.

Additional Trading Strategies

• Auto-Invest Plan: CoinEx offers an Auto-Invest Plan, allowing you to buy Bitcoin at set intervals using dollar-cost averaging (DCA). You can schedule purchases hourly, daily, weekly, or monthly, making it easier to manage your investments without needing to constantly monitor the market.
• Futures and Margin Trading: If you’re looking for more advanced trading options, CoinEx allows futures and margin trading with leverage up to 100x. This can be riskier and is best suited for experienced traders.

By following these steps, you can easily buy Bitcoin on CoinEx, whether through the quick and simple Swap feature or by using the more traditional spot trading method.

CoinEx Review: Supported Countries

CoinEx has successfully established a global presence, boasting over 2 million users across more than 100 countries. This exchange is widely available, with only a few exceptions where trading crypto assets is prohibited. Notably, 15% of its user base hails from China, while 85% comes from international markets.

Availability for U.S. Investors

As of April 2021, CoinEx has ceased accepting users from the United States, making it inaccessible for American investors. This restriction aligns with the exchange’s commitment to compliance with local regulations.

Supported Regions

CoinEx operates in various regions around the world, including:

• Europe: Countries such as France, Spain, Germany, and the United Kingdom are fully supported.
• Asia: Popular markets include India, Singapore, Japan, and South Korea.
• Oceania: The exchange serves users in New Zealand and Australia.
• Africa: Supported nations include Kenya, Nigeria, and South Africa.
• South America: Users can trade from Chile, Argentina, and Brazil.

CoinEx also extends its services to Hong Kong, operating in accordance with the regulatory guidelines established by the Hong Kong Securities and Futures Commission (SFC). The platform adheres to Anti-Money Laundering (AML) and Counter-Terrorist Financing standards, ensuring a secure trading environment.

While CoinEx offers extensive global access, potential users in the U.S. and Canada should be aware of the limitations regarding their participation in this exchange.

CoinEx Review: Customer Support

CoinEx prioritizes user satisfaction and offers various customer support options to address inquiries and issues effectively. Here’s a comprehensive look at the support channels available:

Support Channels

Email Support: You can reach out to CoinEx through a dedicated email support system. By emailing their queries or problems, you can expect timely responses from the support team, ensuring their concerns are acknowledged and addressed.

Chatbot Support: CoinEx provides a 24/7 automated chatbot to assist users. This feature is designed to help with common issues and frequently asked questions. For more complex matters, the chatbot has the capability to escalate the issue to the appropriate support department.

Ticket System: For those needing more personalized assistance, CoinEx has a ticketing system where users can create a support ticket. The customer service team reviews these tickets and strives to offer a satisfactory resolution to the problems raised.

Help Center: CoinEx maintains a comprehensive Help Center filled with resources that cover various topics. Many common questions and issues can be resolved by referring to the articles and guides available there.

Social Media Updates: While CoinEx does not provide direct customer support through social media platforms like Twitter, Facebook, Instagram, or Telegram, they actively use these channels to keep users informed about updates, promotions, and important news. Following these accounts can be beneficial for staying up to date with the exchange’s developments.

Multilingual Support

CoinEx customer support is accessible in 16 different languages, which helps cater to a diverse user base and ensures that more users can communicate effectively with the support team.

Support Experience

As part of our review process, we tested the support system by submitting a ticket regarding a basic deposit issue. We experienced a situation where a deposit of $10 USDT was made over an unsupported blockchain. After submitting a ticket about the missing funds, we received a response within 30 minutes. The support staff confirmed the transaction occurred but stated they could not assist in retrieving the funds due to the unsupported network.

Despite the unfortunate outcome, the support team expressed regret about the situation and directed us to resources that explained how to avoid such issues in the future, emphasizing the importance of selecting the correct blockchain during deposits. 

CoinEx Review: Pros and Cons 

When considering a cryptocurrency exchange, it’s essential to weigh the advantages and disadvantages. Here’s a comprehensive look at the pros and cons of CoinEx review:

CoinEx Review: Pros

Wide Range of Cryptocurrencies: CoinEx offers an impressive selection of over 500 cryptocurrencies and more than 800 trading pairs. This extensive variety allows you to explore diverse investment opportunities.

Affordable Trading Fees: The platform boasts competitive trading fees, making it one of the more cost-effective options in the market. You can benefit from lower costs, especially when compared to larger exchanges.

Diverse Trading Features: Advanced traders will appreciate CoinEx’s rich features, including options for futures trading, margin trading and various tools to enhance their trading experience.

User-Friendly Interface: The trading platform is designed with ease of your in mind, making it accessible for beginners. The intuitive layout simplifies navigation, which can help new users get started quickly.

Staking and Savings Options: CoinEx provides opportunities for users to earn passive income through staking and savings accounts, allowing them to generate returns on their holdings.

Educational Resources: The platform features a comprehensive help center and educational materials that cover all aspects of using the exchange, empowering you to make informed decisions.

Flexible Payment Options: You can deposit in over 60 local currencies, thanks to various fiat payment gateways, making it convenient to fund accounts.

Quick Asset Swaps: CoinEx includes a quick swap feature that allows users to convert assets with just a few clicks, enhancing trading efficiency.

CoinEx Review: Cons

Mandatory KYC Verification: You must complete Know Your Customer (KYC) verification, which can be a drawback for those valuing privacy and anonymity.

Limited Fiat Support: Currently, CoinEx does not support fiat currency trading directly, which may be a limitation for you looking to enter the cryptocurrency market with traditional currencies.

Higher Costs for Fiat Deposits: While the platform offers various fiat deposit methods, some of these can be expensive, impacting overall cost-effectiveness for users looking to convert fiat to crypto.

Live Chat Support Unavailable: The absence of live chat support can be inconvenient for users who prefer immediate assistance with their inquiries.

Lower Trading Volume: Compared to larger exchanges, CoinEx may have lower trading volumes, which could affect liquidity for some trading pairs.

CoinEx stands out with its wide selection of cryptocurrencies, competitive trading fees, and user-friendly platform. However, potential users should consider the mandatory KYC requirements, limited fiat support, and the lack of live chat support. Overall, CoinEx presents a solid choice for traders seeking a diverse and accessible trading environment.

CoinEx Reviews: Real Customer Feedback

CoinEx has received a variety of customer reviews across different platforms, reflecting a mix of positive and negative experiences. Here’s an overview of what users are saying about CoinEx:

Ratings Overview

• Google Play Store: 4.2 / 5
• App Store: 3.9 / 5
• TrustPilot: 2.3 / 5

Positive Feedback

Many users appreciate CoinEx for its:

• Reliability During Market Volatility: Positive reviews often highlight the platform’s stability and performance during times of high market activity, allowing users to trade with confidence.
• Low Transaction Fees: Users frequently mention that CoinEx offers competitive fees, making it an attractive choice for traders looking to minimize costs.
• User-Friendly Interface: The platform is lauded for its intuitive design, which simplifies the trading process for both beginners and experienced users.
• Promotions and Engagement: CoinEx’s various promotional activities, such as AMAs (Ask Me Anything sessions), giveaways, and airdrops, are well-received and add extra value to the user experience.

Negative Feedback

However, there are notable concerns expressed by some users:

• Performance Issues: Negative reviews often point to challenges with the platform’s performance during peak trading times. Users report difficulties in executing trades when market activity surges, leading to frustration.
• Regulatory Concerns: Some customers have raised issues regarding the exchange’s regulatory status and transparency, which can affect trust among users.
• Customer Service Challenges: There are complaints about the responsiveness of customer support, with users noting delays in issue resolution and a lack of timely assistance.

A Balanced Perspective

While CoinEx has garnered praise for its low fees, broad selection of cryptocurrencies, and engaging community initiatives, it faces criticism regarding its performance reliability and customer support. As with many crypto exchanges, users’ experiences can vary significantly.

For those considering CoinEx, it’s crucial to conduct thorough research and reflect on personal trading needs and experience levels. Understanding both the strengths and weaknesses highlighted by existing users can help inform a more educated decision when choosing a trading platform.

Is CoinEx Good for Beginners?

CoinEx is generally a good option for beginners looking to get started with cryptocurrency trading. Its intuitive and user-friendly interface makes navigating the platform easy, especially for those who have used other crypto exchanges before. The design keeps essential features within reach without overwhelming new traders.

One of CoinEx’s beginner-friendly features is the “Swap” function, which allows quick conversion between cryptocurrencies with just a few clicks. Additionally, the platform supports recurring buys, making it easier for users to automate their investments through dollar-cost averaging. The well-organized menus and clear categorization of assets also help users make informed decisions when trading or investing in specific ecosystems.

For first-time users, CoinEx offers video tutorials on nearly every feature, providing hands-on guidance that’s easy to follow. This helps beginners get up to speed quickly. CoinEx also has an extensive help center filled with educational resources and articles to further assist users in understanding the platform.

However, there are a few drawbacks for beginners. The most notable is that CoinEx does not support direct fiat withdrawals. This means if you want to cash out your crypto holdings, you must first transfer them to another exchange. Additionally, the platform lacks a demo trading feature, which could be useful for those who want to practice trading without risking real funds.

CoinEx offers many beginner-friendly tools and resources but is not without its limitations, particularly for those looking to convert crypto to fiat or practice trading in a risk-free environment.

CoinEx Review: Comparing with Competitors

When comparing CoinEx to other major exchanges like Binance and Coinbase, CoinEx holds its own with several standout features that make it an appealing choice, particularly for certain types of users.

CoinEx vs Binance

While Binance is larger and more widely known, CoinEx shines in areas such as user-friendliness and access to a wider variety of cryptocurrencies. For users who prioritize simplicity and ease of use, CoinEx offers a cleaner, more intuitive interface, making it easier for both beginners and experienced traders to navigate the platform. Additionally, CoinEx lists a broader selection of altcoins, offering traders access to niche tokens that are not always available on Binance. Furthermore, low trading fees make CoinEx a competitive option, especially for users looking to save on transaction costs.

CoinEx vs Coinbase

Compared to Coinbase, which is known for its high trading fees, CoinEx offers a much more affordable trading experience. While Coinbase might be better for users seeking fiat deposit and withdrawal options, CoinEx excels with its rich trading features like futures and margin trading. CoinEx also gives users access to a wider range of crypto assets and is particularly appealing to those who want more advanced trading options and the ability to invest in emerging cryptocurrencies.

CoinEx vs KuCoin

Both platforms cater to different user needs. CoinEx is beginner-friendly, featuring a simple interface and low trading fees, making it great for new traders seeking a wide range of altcoins. In contrast, KuCoin targets advanced users with more complex trading tools, such as margin and futures trading, along with better customer support through live chat. While KuCoin offers a profit-sharing program via its KCS token, CoinEx excels in accessibility and ease of use. For beginners or those prioritizing lower fees, CoinEx is preferable, whereas KuCoin suits experienced traders looking for advanced features.

CoinEx’s major strengths lie in its low fees, diverse asset selection, and ease of use. The platform caters to both beginners and seasoned traders who want an accessible yet powerful exchange. Its focus on providing value through its native token (CET) and offering a robust trading experience makes CoinEx a strong competitor in the cryptocurrency exchange landscape. By focusing on these key benefits, CoinEx positions itself as an attractive option for those who value simplicity, diverse crypto offerings, and lower fees compared to larger exchanges.

Is CoinEx a Good Choice in 2025?

In 2025, CoinEx continues to establish itself as a popular cryptocurrency exchange, reflecting a notable increase in user adoption. Here are some key insights regarding its growing user base and overall offerings:

• Growing User Base: CoinEx has experienced significant growth over the years, with its user base expanding to over 2 million users across more than 100 countries. This upward trend indicates a strong trust in the platform among traders and investors alike. Each year, CoinEx attracts more users, showcasing its effectiveness in catering to the needs of the crypto community.
• User-Friendly Interface: The exchange is praised for its intuitive interface, which remains appealing to both beginners and experienced traders. New users can easily navigate the platform, and returning users find the familiar layout enhances their trading experience.
• Diverse Asset Selection: CoinEx supports a broad array of cryptocurrencies, allowing users to explore and trade a wide variety of altcoins. This extensive selection makes it a compelling option for traders looking to diversify their portfolios.
• Quick Conversion Features: With its “Swap” feature, CoinEx allows users to quickly convert between different cryptocurrencies, enabling them to react swiftly to market changes. This functionality adds to the platform’s attractiveness.
• Strong Security Measures: CoinEx implements robust security protocols, ensuring a safe trading environment for its users. The platform’s adherence to Anti-Money Laundering (AML) regulations fosters trust among its growing user base.
• Limitations on Availability: It’s important to note that CoinEx does not accept users from the United States or Canada. This restriction may limit its appeal in certain regions, but it continues to thrive in various global markets.

CoinEx remains a strong contender in the cryptocurrency exchange landscape in 2025. Its growing user base, user-friendly interface, diverse asset offerings, and educational resources contribute to its appeal. If you are looking for a reliable exchange that continues to attract new users and foster a supportive trading environment, CoinEx could be an excellent choice. 

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CoinEx Review – Frequently Asked Questions

Does CoinEx hold my funds?

Yes, CoinEx securely holds your funds within its exchange wallet. Users can easily deposit, withdraw, and trade using the funds stored in their accounts, ensuring a smooth trading experience.

What is CoinEx used for?

CoinEx is a versatile cryptocurrency exchange platform that allows users to trade a wide variety of cryptocurrencies. It supports features such as spot trading, margin trading, and futures trading, making it suitable for both beginners and experienced traders looking to buy, sell, and swap crypto assets.

Is CoinEx copy trading profitable?

Copy trading on CoinEx can be profitable, depending on the strategies of the traders you choose to follow. It’s crucial to conduct thorough research on these traders and understand the associated risks before participating in copy trading.

Is CoinEx a legit site?

Yes, CoinEx is considered a legitimate cryptocurrency exchange. With over 2 million users worldwide, it adheres to various regulatory requirements, providing a secure environment for trading.

Is CoinEx a good broker?

CoinEx is generally regarded as a reliable broker, particularly for users seeking a user-friendly platform with a diverse range of cryptocurrencies to trade. However, individual experiences may vary based on specific trading needs and preferences.

Is CoinEx licensed? Does it hold an e-money license?

CoinEx is registered as a Money Services Business (MSB) in the U.S.A. However, it does not hold an e-money license. Users are encouraged to review local regulations regarding trading and exchanges for compliance.

Is CoinEx a legit exchange?

Yes, CoinEx is a legitimate exchange, boasting a substantial user base of over 2 million globally and a strong presence in the cryptocurrency market, which enhances its credibility.

Can I trust CoinEx with my money?

While CoinEx implements various security measures to protect user funds, it’s essential to conduct your own research and consider your risk tolerance when using any cryptocurrency exchange.

Is CoinEx instant?

CoinEx facilitates instant trades for many transactions, allowing for quick execution. However, withdrawal times may vary depending on network congestion and other factors affecting the blockchain.

Does CoinEx have a mobile app?

Yes, CoinEx offers a mobile app, enabling users to trade and manage their accounts on the go, ensuring flexibility and convenience for traders.

Which local currencies can you use to buy Bitcoin on CoinEx?

CoinEx supports various local currencies for purchasing Bitcoin and other cryptocurrencies. However, the availability of specific currencies may depend on the user’s location, so users should check the platform for details.

Does CoinEx have a DeFi wallet?

Yes, CoinEx offers a DeFi wallet, which allows users to manage their digital assets and participate in decentralized finance activities, providing additional flexibility for their investments.

How do loans work on CoinEx?

CoinEx allows users to borrow funds against their crypto assets through its lending feature. Users can leverage their holdings to obtain loans for trading or other purposes, expanding their financial opportunities.

Does CoinEx have a referral program?

Yes, CoinEx has a referral program that rewards users for bringing new customers to the platform. Participants can earn commissions based on the trading activity of their referrals, making it an attractive option for users looking to share their experience.

Conclusion

CoinEx Review stands out as a robust cryptocurrency exchange with several notable advantages. Its user-friendly interface makes it accessible for beginners, while its extensive selection of altcoins appeals to experienced traders. The platform’s competitive trading fees and advanced trading features, such as margin and futures trading, further enhance its appeal. Overall, CoinEx is a solid choice for both novice and professional traders alike. Beginners will appreciate its ease of use and diverse range of assets, while experienced users can leverage its advanced features and trading options.

At CoinReviews, we pride ourselves on delivering objective and well-researched reviews you can trust. Our goal is to help you make informed decisions by providing clear, comprehensive insights into the platforms you’re considering. Whether you’re just starting your cryptocurrency journey or looking to enhance your trading strategies, CoinEx offers a reliable option to consider.

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